Mermaid Sweetheart Strapless Sequin Royal Floor-length Prom Dress PD0387

1.What payment options do you accept?

We accept Paypal, MasterCard, visa and Western Union.

2.Why are your prices so low?

We are an experienced prom dress manufacturer. All the prom dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your prom dresses.

3.Is the information I send over the Internet safe?

All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industries most powerful encryption VeriSign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Please see our Privacy Policy for more information.

4.Can I get a dress with extra length?

Please email or call us with style number and we can find further information for you. Some designers can make extra length.

5.What can I do if the dress has some quality problems?

For quality problems or error made by our company, we will be responsible for it. You can refer to our return policy.

6.What should I do if the size of the dress is error?

Regarding to the size error issue, you can find details solutions in our return policy.

7.Why is my order still processing?

Orders take 24-72 business hours to respond back with a ship date.

8.Can you make a dress if I send you a picture?

Yes, we can! Please email us the picture of the outfit that you want made with as much detail as possible to this address. Our expert tailors will review it carefully and reply to you as soon as possible with a reasonable quote including the shipping cost.

Delivery

Prom Dresses

Receiving time (Time needed for your order to be received successfully since you made the order) = Processing time (around 15-18 working days) +shipping time (around 3-5 working days)

Return Policy

Your satisfaction is our permanent goal. We suggest you to check and make sure that the dress has been made to your order specifications When receive your package. If we do the dresses in wrong size, wrong color, and wrong style etc. Not same as you required in the order, you need to contact our customer service. After they confirm this problem you can return the dress to us and get a full refund or a new dress. (Shipping costs NOT included).
If you are returning dresses, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged and clean.
If you have placed an order and want to cancel it later, you should contact us within 12 hours. But there is no guarantee that we will be able to stop it in time. If your order has been processed, we will have no way to cancel it.